Simple pricing that grows with your team
Start for free, upgrade when your inbox gets busy. Every plan includes unlimited customers and all channels you connect.
Starter
$0
For solo support and small projects.
100 messages / month
1 user, 2 channels
Basic prioritization
Email support
Start for free
Team
$29
Per user per month, for growing teams.
Unlimited messages
Up to 10 users, all channels
AI prioritization
Chat support
Try 14 days free
Business
$79
Per user per month, for large teams.
Everything in Team
Unlimited users
SLA and single sign-on
Priority support
Request a demo
Compare plans
Everything you need to decide, in one table.
Features
Starter
Team
Business
Messages per month
100
5,000
Unlimited
Users
1
Up to 10
Unlimited
Channels
2
All
All
Smart priority
Basic
Advanced
Custom rules
Reply templates
✓
✓
✓
Internal notes
—
✓
✓
Reports and exports
—
✓
✓
SLA and SSO
—
—
✓
Support
Priority
Manager
Frequently asked questions
Can I try Loopline before I pay?
Yes. The Starter plan is free forever, and the Team plan comes with a 14-day trial. No credit card needed to start.
What counts as a message?
Every incoming email, chat, review or form submission counts as one message. Your replies and internal notes are free.
Can I change plans later?
You can upgrade, downgrade or cancel at any time from your workspace settings. Changes apply to the next billing period.
Do you offer discounts?
Yearly billing saves two months. Nonprofits and early-stage startups get 50 percent off the Team plan, just contact us.
Where is my data stored?
All data is stored in the EU and encrypted in transit and at rest. You can export or delete everything at any time.
Ready to hear your customers?
Set up your shared inbox in five minutes. Free for small teams, no credit card required.