What’s new.

New features, improvements and fixes. We ship every month.

v3.4

September 2026

Priority rules in plain English

Write rules the way you would explain them to a colleague. Loopline turns them into filters and priorities automatically.

→ Rule builder with live preview

→ Priority badges in the inbox list

→ Weekly digest of rule matches

Support team reviewing prioritized tickets on their monitors

v3.3

August 2026

Response targets

Set reply targets per plan or channel and get a reminder before time runs out.

→ Targets per plan and channel

→ Reminder 15 minutes before breach

→ On-time rate in reports

Support agent with headset answering a customer on her laptop

v3.2

July 2026

App Store and Google Play reviews

Reviews now land in the shared inbox next to emails and chats, with star rating and app version.

→ Reply to reviews from Loopline

→ Filter by rating and version

→ Reviews count towards priorities

Hands typing a reply on a laptop next to headphones and a coffee cup

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