Changelog
New features, improvements and fixes. We ship every two weeks.
v1.8
September 2026
Smart priority rules
Build your own rules for what counts as urgent. Combine channel, keywords and customer plan to route messages automatically.
Rule builder with live preview
Priority badges in the inbox list
Weekly digest of rule matches
v1.7
August 2026
Shared reply templates
Save great answers once and reuse them across the team, with variables for names and order numbers.
Template folders per team
Variables with fallbacks
Usage stats for every template
v1.6
July 2026
Slack notifications
Get urgent messages in the Slack channel of your choice and jump straight to the conversation.
Per-channel notification rules
Quiet hours
One-click open in Loopline
v1.5
June 2026
Faster search
Search across every channel in under 100 milliseconds, with filters for customer, tag and date.
Full-text search in attachments
Saved searches
Keyboard shortcut / to search
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