Our story
Founded 2021 in San Francisco
We build the calm inbox
for support teams.
Support should feel like a conversation, not a queue.
We spent years answering customer emails, chats and app-store reviews in five different tools. Important messages slipped through, and the loud ones always won.
So we built the tool we wanted: one shared inbox that sorts everything by urgency, keeps context in one place and lets a small team feel like a big one.
2021
founded in San Francisco
1,400+
teams on Loopline
18M
messages sorted
4.8/5
average rating
What we believe.
Three principles behind every feature we ship.
01
Calm over busy
A good inbox shows you what matters now and keeps everything else out of the way.
02
Customers first
Every decision starts with the person waiting for an answer on the other side.
03
Small team, big care
We stay small on purpose, so we can answer every message ourselves.
The people behind Loopline.
A team of 14, most of us former support agents.
Lena Hartmann
Co-founder & CEO
David Cole
Co-founder & CTO
Anna Meyer
Support Lead
Jonas Berg
Billing & Accounts
Ready to hear your customers?
Set up your shared inbox in ten minutes. Start on the free plan.