New
Priority rules in plain English
Feedback that
gets heard.
Emails, chats and app reviews in one calm inbox. Loopline sorts every message by urgency and drafts the first reply.
★★★★★ 4.8 from 1,400+ support teams
Trusted by support teams at 1,400+ companies
▲ Northwind
◐ Kestrel
◧ Lumen Labs
◠ Arcadia
≡ Fjord
Five channels.
One calm inbox.
Email, live chat, App Store and Google Play reviews, plus your contact forms land in one shared list, with the full history of every customer.
Prioritize
Urgent first,
automatically.
Loopline reads urgency and sentiment in every message and sorts the queue before anyone opens it. A double charge never waits behind a feature idea again.
1
Urgency and sentiment
detected in emails, chats and reviews
2
Rules in plain English
“Billing issues from Business customers are urgent”
Assign
Every message
has an owner.
Rules route conversations by topic, language or plan, and response targets keep everyone on time. No more “I thought you had it”.
1
Smart routing
billing to billing, bugs to the product team
2
Response targets
with a reminder before time runs out
Replies, drafted
A suggested answer from your past replies and help center.
Search everything
Find any conversation in seconds.
Works with your tools
Gmail, Outlook, Slack, App Store, Google Play and webhooks.
Gmail
Outlook
Slack
App Store
Google Play
Webhooks
“We cut our first response time from 26 hours to 11. Urgent tickets simply don’t get lost anymore.”
Mara Lindqvist
Head of Customer Support, Kestrel
−58%
first response time
1,200
messages a month
4
people on the team
One price that
grows with you.
Start free. Upgrade when your team grows. Cancel any time.
Starter
$0
forever
For solo founders and small projects.
✓ 100 messages per month
✓ 1 user, 2 channels
✓ Basic prioritization
✓ Email support
Start for free
Team
Most popular
$29
per user / month
For growing support teams.
✓ 5,000 messages per month
✓ Up to 10 users, all channels
✓ AI prioritization and replies
✓ Chat support
Try 14 days free
Business
$79
per user / month
For larger teams with targets.
✓ Unlimited messages
✓ Unlimited users
✓ Response targets and SSO
✓ Priority support
Talk to sales
From the blog.
Practical know-how for support teams.
Customer story
Response time halved: how Kestrel uses Loopline
1,200 messages a month, a team of four, response time down from 26 to 11 hours.
Product
Prioritizing with AI: how it works
What the model sees, where its limits are, and how to adapt the rules to your team.
Process
Why feedback chaos paralyzes teams
Five channels, no priorities, everyone doing their own thing. How the chaos starts — and how you get out.
Ready to hear
your customers?
Set up your shared inbox in ten minutes. Start on the free plan.