Feedback that gets heard.
All customer feedback in one inbox — sorted, prioritized, answered.
See what your customers really mean.
Loopline brings emails, chats and reviews into one inbox. Every message automatically gets a priority, an owner and a due date.
Trusted by support teams at
Northwind
Kestrel
Lumen Labs
Arcadia
Fjord
Everything your support team needs.
Three building blocks that turn feedback chaos into a calm process.
One inbox for everything
Email, chat, app-store reviews and forms land in one place. Nothing gets lost anymore.
Priority on autopilot
Loopline detects urgency and sentiment, sorts by importance and assigns an owner automatically.
Reply as a team
Templates, internal notes and due dates keep every reply fast, consistent and traceable.
One price that grows with you.
Start for free. Upgrade when your team grows. Cancel anytime.
Starter
$0
For solo support and small projects.
100 messages / month
1 user, 2 channels
Basic prioritization
Email support
Start for free
Team
$29
Per user per month, for growing teams.
Unlimited messages
Up to 10 users, all channels
AI prioritization
Chat support
Try 14 days free
Business
$79
Per user per month, for large teams.
Everything in Team
Unlimited users
SLA and single sign-on
Priority support
Request a demo
From the blog
Practical know-how for support teams that want less chaos and more calm.
Customer story
Response time halved: how Kestrel uses Loopline
1,200 messages a month, a team of four, response time down from 26 to 11 hours.
Product
Prioritizing with AI: how it works
What the model sees, where its limits are, and how to adapt the rules to your team.
Process
Why feedback chaos paralyzes teams
Five channels, no priorities, everyone doing their own thing. How the chaos starts — and how you get out.