All customer feedback in one inbox — sorted, prioritized, answered.
See what your customers really mean.
Loopline brings emails, chats and reviews into one inbox. Every message automatically gets a priority, an owner and a due date.
THE INBOX
Every channel, sorted by what matters
Emails, chats, app-store reviews and form messages land in one list. Urgent ones rise to the top, with a suggested reply ready.
Trusted by support teams at
Northwind
Kestrel
Lumen Labs
Arcadia
Fjord
Everything your support team needs.
Three building blocks that turn feedback chaos into a calm process.
One inbox for everything
Email, chat, app-store reviews and forms land in one place. Nothing gets lost anymore.
Priority on autopilot
Loopline detects urgency and sentiment, sorts by importance and assigns an owner automatically.
Reply as a team
Templates, internal notes and due dates keep every reply fast, consistent and traceable.
One price that grows with you.
Start for free. Upgrade when your team grows. Cancel anytime.
Starter
$0
For solo support and small projects.
100 messages / month
1 user, 2 channels
Basic prioritization
Email support
Start for free
Team
$29
Per user per month, for growing teams.
Unlimited messages
Up to 10 users, all channels
AI prioritization
Chat support
Try 14 days free
Business
$79
Per user per month, for large teams.
Everything in Team
Unlimited users
SLA and single sign-on
Priority support
Request a demo
Loved by support teams
Small teams use Loopline to answer faster without hiring faster.
“We cut our first response time in half in the first month. Urgent tickets simply don’t get lost anymore.”
ML
Mara Lindqvist
Head of Care, Kestrel
“App-store reviews used to be a blind spot. Now they sit next to our emails and get answered the same day.”
JB
Jonas Berg
Support Lead, Northwind
“Setup took an afternoon. The suggested replies alone save our team hours every week.”
PN
Priya Nair
Head of Support, Acme Cloud
Questions, answered
How long does setup take?
Most teams connect their first channels in under ten minutes. Import your existing conversations with one click.
Which channels can I connect?
Email, live chat, contact forms, and App Store and Google Play reviews. More integrations ship every month.
Does Loopline replace my helpdesk?
For most small and mid-sized teams, yes. You can also run it next to your current tool while you switch.
Is my customer data safe?
Data is stored in the EU and encrypted in transit and at rest. You can export or delete everything at any time.
Can I cancel anytime?
Yes. There are no contracts on monthly plans. You can downgrade to the free plan whenever you like.
From the blog
Practical know-how for support teams that want less chaos and more calm.
Customer story
Response time halved: how Kestrel uses Loopline
1,200 messages a month, a team of four, response time down from 26 to 11 hours.
Product
Prioritizing with AI: how it works
What the model sees, where its limits are, and how to adapt the rules to your team.
Process
Why feedback chaos paralyzes teams
Five channels, no priorities, everyone doing their own thing. How the chaos starts — and how you get out.
Ready to hear your customers?
Set up your shared inbox in five minutes. Free for small teams, no credit card required.